Frequently Asked Questions
Classes:
Do all tickets include classes?
No. A general admission ticket includes all the shopping and associated make-and-takes, but you'll need a class ticket (wristband) to attend classes.
How do I register for classes, or edit my class schedule?
It's easiest to start with the confirmation email that shows your QR ticket. At the bottom of the email hit the "Register for Classes" button. You may have to do a personal login the first time you re-visit the site. But AFTER you've purchased a ticket you always register (or update your class schedule) on our Class Registration page.
What if pre-registration is full for a class I really want to take?
We save seats in every classroom for "standby line" attendees who were not able to pre-register for the class. You can wait in the standby line outside the classroom before the class begins to claim one of these available seats. Standby seats are first-come, first-served.
Do I have to register for classes before the event?
It is best to pre-register for classes, but not required. Each classroom has limited seating, and pre-registering holds your seat until five minutes before class begins. Within five minutes of the start time, seats will be released to standby attendees.
Do I have to pay the class kit fee?
Your Pinners ticket will get you into the classes, but if you'd like materials to make projects during the DIY classes, you will need to purchase a class kit from the presenter. Please keep in mind that many classes do not have class kits and other presenters are providing kits and materials free of charge.
How do I purchase class kits?
Class kits can be easily pre-purchased online when you register through Shopify—just check the box next to the kit you’d like and add it to your order. Kits may also be purchased directly from the presenter during their class at the event. All pre-purchased and in-class kits will be picked up from the presenter at the start of their class. Please note that not all kits are available for online pre-purchase, but every kit will be available for purchase in the classroom on the day of the event.
Ticketing:
What is the ticket refund policy?
All tickets and class kits are non-refundable. If you can no longer attend, you may gift your ticket to someone else, but Pinners Conference cannot transfer tickets. The ticket, classes, and kits remain under the original purchaser's name.
Are there any discounts or promo codes?
Yes. We send discount codes for tickets to our email subscribers! You can join the Pinners email club by entering your information in the box at the bottom of our website. Our exhibitors and presenters also have promo codes they share on their websites and social media accounts.
Which day can I use my ticket?
All single-day admission tickets are good for either day of the show—you can choose which day to attend. VIP tickets and 2-day passes are good both days of the event.
At the show:
Where should I park for the event?
Main parking at the St. George Convention Center is good and near the conference hall. And the best part, it’s free of charge! ◡̈
Do I have to wait in line if I pre-purchased my ticket?
Pre-purchasing your ticket has many advantages, but you will still need to wait in line to get your wristband. If you're planning on attending the first class of the day, we recommend coming at least 30 minutes prior to your class starting to assure you have time to get your wristband.
Are there host hotels or discounts on rooms?
Yes, you can receive a Pinners discount on select hotel rooms. Find the latest information on our website under hotels.
How do I request an ASL interpreter?
Please email info@bennettevents.com at least one month before the event to request an ASL interpreter.
